Returns and Refunds Policy

Return Eligibility

  • Return Window: 30 days from delivery date.
  • Condition: Products must be in new, unused condition with all original tags and packaging intact.
  • Important: Unauthorized returns sent without prior notification will not be accepted.

How to Request a Return or Exchange

  1. Contact our Customer Service team via email at support@offgridgo.com.
  2. Provide your Order Number, Item(s) to Return or Exchange, and Reason for Return or Exchange.
  3. Specify your preferred resolution: Refund or Exchange.
  4. Once approved, we will send you a pre-paid return shipping label at no cost to you.
  5. Follow the return instructions provided to complete the return process.

Order Cancellation Guidelines

Timing Status Action
Within 24 hours of purchase Not shipped Full refund available
Any time Already shipped Cannot cancel; must complete return process after delivery


Refund Timeline

  • Inspection: Returned items are inspected upon receipt.
  • Processing: Approved refunds are processed immediately after inspection.
  • Completion: Funds typically appear within 1 business day of processing.
  • Notification: An email confirmation will be sent once your refund is processed.

Exchange Process

  • Replacement Shipment: Once your return is received and approved, we will ship the replacement product at no additional cost.
  • Tracking Information: You will receive an email with tracking details when your exchange has been shipped.

Need Help?

If you do not receive your refund or exchange within the expected timeframe:

Contact Us

For billing-related questions, concerns, or assistance, please reach out to our customer service team:

  • Company Name: Off Grid Go LLC
  • Website Name: Off Grid Go
  • Address: Arizona, USA
  • Email: support@offgridgo.com
  • Phone: +1(888) 594-5712
  • Business Hour: Mon - Sun: 9am - 5pm (EST)
  • Response Time: With in 10 Minutes

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