Returns and Refunds Policy

Return Eligibility

• Return Window: 180 days from delivery date.
• Condition: Products must be in new, unused condition with all original tags and packaging intact.
• Important: Unauthorized returns sent without prior notification will not be accepted.

How to Request a Return or Exchange

1. Contact our Customer Service team via email at support@offgridgo.com.
2. Provide your Order Number, Item(s) to Return or Exchange, and Reason for Return or Exchange.
3. Specify your preferred resolution: Refund or Exchange.
4. Once approved, we will send you a pre-paid return shipping label at no cost to you.
5. Follow the return instructions provided to complete the return process.

Order Cancellation Guidelines

Refund Timeline

• Inspection: Returned items are inspected upon receipt.
• Processing: Approved refunds are processed immediately after inspection.
• Completion: Funds typically appear within 1 business day of processing.
• Notification: An email confirmation will be sent once your refund is processed.

Exchange Process

• Replacement Shipment: Once your return is received and approved, we will ship the replacement product at no additional cost.
• Tracking Information: You will receive an email with tracking details when your exchange has been shipped.