Shipping Policy

Service Overview

At Off Grid Go, we are committed to providing fast and reliable shipping for all your off-grid and outdoor needs across the United States. This policy outlines our shipping procedures and expectations.

Delivery Destinations

Our current shipping services are available exclusively within the:

  • United States of America (USA)

Shipping Timeframes & Costs

Location Expected Delivery Shipping Fee
USA only 1-2 working days Free

Quality Delivery Promise

We collaborate with premium carriers to ensure secure and timely delivery of your orders. Every package is handled with care to ensure it arrives in perfect condition. Should any issues arise, our dedicated support team is available at support@offgridgo.com to assist you promptly.

Delivery Considerations

  • Potential Delays: Despite our best efforts, delivery delays may occur due to weather, logistics disruptions, or regional restrictions. We will notify you of any unexpected changes.
  • Address Accuracy: Please ensure all shipping details are accurate at checkout. Once your order is processed, modifications to shipping information cannot be made.
  • International Fees: While we offer free shipping, customers remain responsible for any import duties or local taxes upon delivery, if applicable.

Shipment Monitoring

Once your order is shipped, you will receive a confirmation email containing tracking details. You can track your package in real-time through the carrier's tracking portal.

Problem Resolution

While we take great care in packaging, rare shipping incidents may occur. If your package arrives damaged or is not delivered:

  1. Contact our support team immediately at support@offgridgo.com or +1 (888) 594-5712.
  2. Provide your order number and any relevant supporting documentation (including photos, if applicable).
  3. We will promptly arrange a replacement or refund as needed.

Order Modifications

For information regarding cancellations or modifications, please refer to our Return Policy.

Questions about your shipment?

Our customer service team is here to help!

support@offgridgo.com | +1 (888) 594-5712