Shipping Policy

Shipping Options

Our shipping options are as follow:

1. Free Shipping: This is the default shipping method. Your order will be shipped in 20 days, and delivered 3 days after shipment (excluding holidays).

2. Expedited Shipping: If you opt for this upgraded shipping method, your order will be shipped in 7 days, and delivered 3 days after shipment (excluding holidays).
Please note that expedited shipping comes with an additional fee.

A few hours after placing your order a customer agent will be in touch shortly to help expedite your shipment. We strongly recommend opting for this option so that your order can ship out in 7 days or less. 

There are occasions where the manufacturer will be backordered or experiencing a product shortage beyond our control. When this occurs a member of our customer service team will contact you to give an updated status on the actual ship time.

Payment

We do not immediately collect your credit card payment when you make a purchase on our website. Instead, we will reach out to you to have a conversation and confirm your preferred shipping method before proceeding with any payment.

Confirmation Email

You will receive a confirmation email from us after your order is placed containing your order number and your order receipt. 

Please check your spam folder for the confirmation email if you don't see it in your inbox. If you don't receive a confirmation email, please email support@offgridgo.com with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.

Holiday Order Processing Speed

During holidays, in-stock orders may take a few extra days to be shipped and delivered. Please rest assured that we are doing everything we can to get your items to you as quickly as possible. Thank you for your patience and understanding! 

Combining Shipments

Backyard Provider does not combine multiple orders into a single shipment.  Each order must have an original shipment record associated with it.  

Our Protections Services

These protections only apply to customers who have purchased these options before shipment of their order.

Loss Protection
If your order is lost during shipping, report it to us for a potential replacement. This protection only applies to items not yet delivered. Losses after delivery are not covered. Follow the reporting rules so we can contact the brand for a resolution.

Damage Protection
If your order is damaged during shipping, refuse it, report it to the shipping company, and contact us for a replacement or compensation. This protection only applies to items not yet delivered. Damage after delivery is not covered. Follow the reporting rules so we can contact the brand for a resolution.

For both damage and loss protection, proof of your report will be required to build a case with the brand and ensure a positive resolution.