Privacy Policy

Information We Collect

  • Transaction Data: When you make a purchase, we collect personal information such as your name, address, phone number, and email.
  • Browsing Data: We automatically receive your IP address, browser type, and operating system details when you visit our site.
  • Marketing Communications: With your explicit consent, we may send you promotional emails about our products and services.

How We Obtain Your Consent

  • Implied Consent: By completing transactions, verifying payment methods, placing orders, or requesting returns, you consent to us using your information for these specific purposes.
  • Express Consent: For marketing and non-essential services, we will request your permission directly or provide opt-out options.
  • Withdrawal Rights: You may withdraw consent at any time by contacting support@offgridgo.com.

Information Disclosure

We only disclose your personal information in these situations:

  1. When legally required to do so.
  2. If you violate our General Terms and Conditions.

Data Storage & Processing

  • Our e-commerce platform is hosted by Shopify Inc., and data is stored securely within their infrastructure.
  • Payment information is processed according to PCI-DSS standards, ensuring proper encryption and security.
  • Transaction data is securely deleted after the purchase is completed.

Third-Party Services

  • External service providers access your information only to perform their functions (e.g., payment processing, shipping).
  • If you leave our site or use third-party services (such as payment gateways), your data becomes subject to their respective privacy policies.
  • Information processed in other jurisdictions (such as the United States) will be subject to local laws.
  • We are not responsible for third-party websites linked from our site.

Security Measures

We implement industry-standard security protocols, including:

  • SSL encryption for secure data transmission.
  • AES-256 encryption to protect stored payment details.
  • PCI-DSS compliance for enhanced security of payment transactions.
    While no system is 100% secure, we continuously update our security measures to safeguard your data.

Age Restrictions

By using our site, you confirm that either:

  • You are at least the legal age of majority in your jurisdiction, or
  • You have parental/guardian consent if you are a minor.

Policy Updates

  • We reserve the right to modify this policy at any time.
  • Changes take effect immediately upon posting on our website.
  • Material updates will be prominently announced on this page.
  • In case of a business merger or acquisition, your information may be transferred to the new ownership.

SMS Communications

If you opt into SMS marketing:

  • You may receive order notifications, cart reminders, and promotional offers.
  • We may request reviews via text messages.
  • Cookies may track shopping cart activity to determine when to send reminders.

Contact Us

For billing-related questions, concerns, or assistance, please reach out to our customer service team:

  • Company Name: Off Grid Go LLC
  • Website Name: Off Grid Go
  • Address: Arizona, USA
  • Email: support@offgridgo.com
  • Phone: +1(888) 594-5712
  • Business Hour: Mon - Sun: 9am - 5pm (EST)
  • Response Time: With in 10 Minutes

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