At Off Grid Go, we are dedicated to providing exceptional customer support. Our goal is to ensure a smooth and satisfying shopping experience by addressing all inquiries and concerns promptly. This Customer Support Policy outlines how you can reach us, what services we offer, and what to expect when seeking assistance.
Support Availability
Hours of Operation: Our customer support team is availableMonday through Friday, 9:00 AM to 5:00 PM (Eastern Time), excluding major holidays.
Phone: Call us at(888) 594-5712during support hours for immediate assistance.
Contact Form: Submit your inquiry through the contact form available on our website.
Types of Support Offered We assist with:
Order Inquiries: Status updates, tracking information, and modifications to existing orders.
Product Information: Guidance on product specifications, features, and suitability for your needs.
Returns and Refunds: Assistance with initiating returns and processing refunds within the 180-day return window.
Warranty Claims: Support for submitting and resolving warranty-related issues.
Technical Support: Basic troubleshooting for products purchased from Off Grid Go.
Response Times
Email and Contact Form: Responses are typically provided within24-48 hoursduring business days.
Phone Calls: Immediate assistance is available during support hours.
Customer Expectations To ensure efficient support, we kindly request that you:
Provide detailed information about your inquiry, including order numbers, product details, or photos if applicable.
Be patient and respectful while our team works to resolve your concern.
Feedback and Escalation We value your feedback and strive to continuously improve our services. If you are unsatisfied with the resolution provided, you may request to escalate the issue to a senior representative by contacting us directly.
Contact Us For any customer support needs, please use one of the following options: