Return Policy

At Off Grid Go, your satisfaction is our top priority. We accept returns and exchanges for both defective and non-defective products under the conditions outlined below.

Eligibility for Returns and Exchanges

  • Time Frame: You have 30 days from the date of receipt to initiate a return or exchange.

How to Initiate a Exchange

To begin the process, please contact our customer service team:

Please provide the following information:

  • Order Number
  • Item(s) to Return or Exchange
  • Reason for Return or Exchange
  • Preferred Resolution: Refund or Exchange

Once your request is approved, we will send you a pre-paid return shipping label at no cost. All returns must be shipped using this label.

Refund Processing

  • Refund Issuance: Refunds will be processed immediately after inspection.

Exchange Processing

  • Replacement Shipment: Once the returned item is received we will ship the replacement product at no additional cost.
  • Notification: You will receive an email with tracking information once your exchange has been shipped.

Order Cancellations

If you wish to cancel an order before it has shipped, please contact us immediately at:

Contact Information

For any questions or concerns, feel free to reach out to our customer support team: