Fulfillment Policy

At Off Grid Go, we are committed to delivering your orders promptly and ensuring a seamless shopping experience. This policy outlines how we handle order processing, shipping, and returns.

Order Processing

  • Orders are processed during business hours, Monday through Friday, 9:00 AM to 5:00 PM (excluding holidays).
  • Standard processing time is 1 business day from the date of purchase.
  • Orders placed outside business hours or on holidays will be processed on the next business day.

Delivery Time

  • Orders are typically delivered within 1-2 business days after processing.
  • Delivery timelines may vary depending on location, carrier delays, or unforeseen circumstances.

Order Confirmation

  • After placing your order, you will receive a confirmation email with the order details.
  • If you do not receive an order confirmation, please contact us at support@offgridgo.com or (888) 594-5712.

Returns and Refunds

  • Off Grid Go offers a generous 180-day return window for most products.
  • Returned items must be in new, unused condition with all original packaging and accessories.
  • To initiate a return, contact our customer service team with your order details.

Shipping and Tracking

  • Once your order has shipped, you will receive a tracking number to monitor its progress.
  • Please allow up to 24 hours for the tracking information to update.

Backordered and Pre-Order Items

  • If an item is on backorder or pre-order, the estimated shipping date will be indicated at checkout.
  • Orders containing backordered items will ship once all items are available unless otherwise specified.

Order Modifications and Cancellations

  • Changes or cancellations to an order must be requested within 24 hours of purchase.
  • Once an order has shipped, modifications or cancellations cannot be made.

Damaged or Missing Items

  • If your order arrives damaged or with missing items, notify us within 7 days of delivery.
  • Provide photos of damaged items or packaging to facilitate a resolution.
  • Off Grid Go will offer a replacement or refund after verification.

Non-Delivery Claims

  • If your order does not arrive within the estimated delivery timeframe, please contact us within 10 business days of the expected delivery date.
  • We will work with the carrier to locate the package or issue a replacement if necessary.

International Orders

  • Off Grid Go ships exclusively within the United States and does not currently offer international shipping.

Contact Us
For questions or assistance regarding your order, please contact our customer support team at support@offgridgo.com or (888) 594-5712.