Frequently Asked Questions

Off Grid Go is an online retailer that aims to provide the most competitive prices for garage and backyard items. We aim to provide a memorable experience when you shop on our online store by offering quality products with top-rated customer service. Please learn more about us by visiting this page: About Us

Off Grid Go aims to have the most competitive prices in the market, but on top of everything, a positive customer journey and experience is what we strive for most.

We want only the best experience for our customers – from browsing products on our website until you receive the item at your home.

Off Grid Go is located in Delaware and serves the United States. We distribute via FedEx, UPS, and First Class Priority Mail.

Off Grid Go` highly values its customers voice. We would love to hear from you on what we did great and what are the things we can improve on.

We strive to give the best service to our customers and make sure to provide an excellent Backyard experience.

You may find our customers feedback and comments by visiting this link: Reviews

1. Browse and choose from a wide range of top-selling brands and products.
   
   
2. Once you have selected the product that best fits your needs, you can either continue shopping and add your item to your cart or continue to checkout.
   
   
3. Complete the contact and shipping information fields.
   
   
4. Proceed to payment when you have completed all of the order's required fields.
   
   
5. Once you have submitted the payment, you will be given an order confirmation with an order #. If you closed the page, don't worry – a copy will also be automatically sent to your email.
   
   
6. You're all set! Sit back and relax, and we will let you know once your order ships!

After you placed an order, you must communicate with our customer service team so they can make modification to your order. If your order is prepared to be shipped or has been shipped from the warehouse, we can no longer cancel or modify your order. Vendor's return policy will apply. 

Off Grid Go strives to be market competitive. We offer the best prices and promotions to our customers. Our sales members are knowledgeable and can make your order process smoother, You may reach out to our sales team at +1 888 594-5712

After you receive your order, there are 2 ways to post your comments or reviews.

1.) Visit the product page and scroll down to the middle of the page, where there is a box where you can write a review.

2.) If it's more convenient for you, we can send you an email or SMS wherein you will be given the opportunity to share your feedback or  review.

Our customers' voices matter! Our team is dedicated to giving you the best Off Grid Go journey and smoothest ordering experience. We would love to hear how we did and your honest feedback about the product you have received, You may also share the actual photo of the item(s) you received . We would love to hear from you!

Off Grid Go works with various leading brands all across US. Each Brand has it's own lead time in terms of shipping preparation and estimated delivery. Please feel free to view more about our shipping policy here: Shipping Policy

For returns, Off Grid Go follows and respects the return policy of the vendor. You may contact us at +1 888 594-5712 or support@offgridgo.com You may also find more information here: Returns, Refunds and Exchange Policy